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Terms of Service

Last updated: October 24, 2026

1. Acceptance

By using the FrightMaps app or frightmaps.com (the “Service”), you agree to these Terms and to our Privacy Policy. If you don’t agree, please don’t use the Service.

2. The Service

FrightMaps helps users discover haunted houses and Halloween displays, plan routes, design haunts with AI-powered tools, buy and sell event tickets, enter contests, and control compatible decorations. Features may change over time.

3. Accounts

You’re responsible for activity under your account and for keeping your login secure. Provide accurate information and keep it current. You must be old enough to form a binding contract in your jurisdiction.

4. Your content & listings

You retain ownership of content you submit (house listings, photos, descriptions). By submitting it, you grant FrightMaps a non-exclusive, worldwide license to host, display, and promote it within the Service. You represent that you have the rights to the content and that it is accurate and lawful. We may review, approve, or remove content that violates these Terms.

4.1 Haunt Clubs

FrightMaps offers “Haunt Clubs” — regional or affiliation groups that a club organizer operates on the platform. When you request to join a club from your haunt listing, you authorize FrightMaps to share that listing’s public information (haunt name, location, cover image, and membership status) with that club’s owner and co-administrators so they can review and approve your membership. An approved membership means your haunt may display the club’s icon on the map and appear on the club’s public page and member directory (including export by the club’s admins). Club admins control only your club-membership status and icon; they do not control your listing, tickets, or account. You may leave a club at any time by removing the request from your listing, and a club admin may remove your haunt from their club. Club organizers are independent operators responsible for their own conduct; clubs are responsible for their roster decisions, and FrightMaps is not liable for a club’s decisions to admit or remove members. FrightMaps may approve, suspend, or remove clubs from the platform, and a club’s claim to zip-code or regional coverage requires FrightMaps approval.

4.2 Directory listings & claims

FrightMaps publishes directory listings of publicly-advertised haunted attractions compiled from public sources. Unclaimed directory listings are not created or endorsed by the attractions they describe. If a listing describes an attraction you operate, you may claim it; claiming requires verification, and FrightMaps may reassign or remove a listing at any time to reflect its rightful ownership or to correct errors.

5. Ticketing

FrightMaps operates a ticketing marketplace. The haunt or event operator (the “Organizer”) is the seller and merchant of record for every ticket; FrightMaps acts only as a technology and payment facilitator that lists the event, processes the transaction through Stripe, and delivers tickets. The contract for the event is between you and the Organizer.

5.1 Ticket purchases & refund policy (buyers)

  • All sales are final unless the Organizer’s stated policy or applicable law provides otherwise. Each event displays the Organizer’s refund and exchange policy at checkout; that policy governs your purchase.
  • Tickets are delivered electronically (typically as QR codes) to the email used at checkout and may also appear in the FrightMaps app. You are responsible for entering a correct email address.
  • Tickets admit the number of people stated and are valid only for the specified event, date, and time slot. Unless the Organizer permits it, tickets are non-transferable and may not be resold above face value.
  • Service and payment-processing fees are generally non-refundable even when the ticket price is refunded, except where required by law.
  • Event changes & cancellations: if an Organizer reschedules or cancels, the Organizer is responsible for honoring its refund policy. Where a cancelled event is not honored, FrightMaps may, at its discretion, facilitate a refund of amounts still held on the Organizer’s behalf, but does not guarantee refunds beyond funds actually recoverable from the Organizer.
  • Admission may be subject to the Organizer’s and venue’s rules, including age restrictions, capacity, weather, safety, and conduct requirements. Haunted attractions can be physically intense; you attend at your own risk and must follow posted rules and staff instructions.
  • Chargebacks: please contact the Organizer or FrightMaps support before disputing a charge. Filing a chargeback for a ticket you used or for an event that was held as described may result in account suspension and recovery of the disputed amount and associated fees.

5.2 Organizer / Seller Agreement

If you sell tickets through FrightMaps, the following terms apply to you in addition to the rest of these Terms:

  • Your responsibility for the event. You are solely responsible for your event and listings, including descriptions, pricing, dates, capacity, time slots, age and safety requirements, staffing, insurance, and any permits, licenses, and taxes required to operate and to sell tickets.
  • Payments & Stripe. You must connect a Stripe account to receive payouts. By onboarding, you agree to the Stripe Connected Account Agreement and the Stripe Services Agreement, and you authorize Stripe and FrightMaps to act as described there and here.
  • Fees & payouts. You authorize FrightMaps to deduct the disclosed per-ticket service fee and payment-processing fees from ticket sales. Payouts settle to your Stripe account on Stripe’s standard schedule. You are the merchant of record and are responsible for sales tax and any other applicable taxes on your sales.
  • Honoring tickets & refunds. You must honor every valid ticket and deliver the experience you advertise. You set and must follow your own refund policy, and you are responsible for issuing refunds owed to buyers — including full refunds when you cancel an event. You authorize FrightMaps to process refunds, reverse payouts, and withhold or recover funds and fees to cover refunds, chargebacks, fraud, or violations of these Terms.
  • Reserves & holds. FrightMaps may withhold, delay, or reserve payouts where reasonably necessary to cover anticipated refunds, chargebacks, disputes, or risk, including for new Organizers or events dated in the future.
  • Prohibited events. You may not sell tickets to unlawful, fraudulent, unsafe, or misrepresented events, or to events you are not authorized to operate.
  • Suspension. FrightMaps may remove listings, pause sales, or suspend payouts for events that appear fraudulent, unsafe, non-compliant, or subject to excessive disputes.
  • Indemnification. You will indemnify and hold FrightMaps harmless from claims by buyers, attendees, authorities, or third parties arising out of your events, listings, tickets, refunds, or your violation of these Terms or applicable law.

6. Payments, fees & subscriptions

Payments are processed by Stripe and the app stores. Ticket sales may include a per-ticket service fee plus payment-processing fees, which may be absorbed by the Organizer or passed to the buyer. Paid subscriptions (e.g., Pro) and advertising are billed through the applicable store, RevenueCat, or Stripe, and recurring plans renew automatically until canceled. Manage or cancel subscriptions where you purchased them.

  • Return window. FrightLink hardware may be returned within 14 calendar days after it is delivered.
  • Start a return. Email contact@frightmaps.com before sending an item back so we can provide return instructions.
  • Return condition. You may open and reasonably inspect the product. Standard returns must be complete, undamaged, and include the supplied accessories and packaging.
  • Shipping costs. You are responsible for standard return shipping, and original shipping charges are non-refundable. If an item arrives defective, damaged, or incorrect, notify us within the 14-day window and FrightLink will cover return or replacement shipping.
  • Refunds. Approved refunds are issued to the original payment method after the returned item is received and inspected.
  • Legal rights. This policy does not limit rights you may have under applicable law.

7. Acceptable use

You agree not to:

  • Post false, infringing, harmful, or unlawful content or listings.
  • Misrepresent events, sell tickets you can’t honor, or defraud buyers.
  • Interfere with, scrape, or attempt to disrupt or reverse-engineer the Service.
  • Use the Service to harass others or violate others’ rights or applicable law.

8. Listings & third-party content

Haunt locations, events, and other content are provided by users and Organizers. We don’t guarantee the accuracy, availability, safety, or quality of any listing or event, and we’re not responsible for interactions between users and Organizers.

9. AI features

9.1 AI-generated plans & content

Features such as FrightLabs and AI Skelly generate plans, layouts, voice lines, and other content using artificial intelligence. AI-generated plans and content are provided as-is for entertainment and planning purposes. You are solely responsible for the real-world safety, structural integrity, and code compliance of anything you build, install, or operate based on them. FrightMaps estimates and plans are never fire-code, electrical, or safety approvals.

9.2 AI assistant access

FrightMaps makes public haunt listing data available to third-party AI platforms through its public discovery API. Platforms accessing the API must present listings accurately and must not misrepresent them, and FrightMaps may rate-limit, suspend, or revoke access at any time.

9.3 Skelly Calls (AI character phone calls)

Skelly Calls lets you book a live phone call in which a computer-generated character voice (for example Skelly, a witch, a pirate, or Krampus) talks with the people at the number you choose. The characters are generated by artificial intelligence. Nothing a character says is a real person speaking, a real threat, or a statement of fact; Skelly Calls is entertainment. By booking a call you agree to this section in addition to the rest of these Terms.

  • Who can book. You must be 18 or older, and the parent or legal guardian of any child who will take part in the call.
  • Your number and your consent. You may book calls only to a phone number you own or have permission to use, and you must first verify it with a code we text to it. By booking a call, you give your prior express consent to receive that call, at the number and time you choose, made using an artificial (AI-generated) voice, and you confirm that anyone who shares that phone has agreed to it. We keep a record of your consent, when you gave it, and the booking details.
  • Calls. A call lasts up to 5 minutes and rings only between 8:00 AM and 11:00 PM at the phone’s local time. We may limit how many calls can be booked, and a call may occasionally fail to connect. You can hang up at any time.
  • Choosing what’s right for your child. You choose the caller and how scary the call is, and you decide whether a call is suitable for your child. We recommend a grown-up be nearby for young children. Characters are instructed to keep calls child-appropriate, not to ask for personal information, and to end the call if a child is upset or a grown-up asks them to stop, but AI can make mistakes and we can’t guarantee what a character will say.
  • Acceptable use. Don’t use Skelly Calls to harass, threaten, deceive, or frighten anyone who hasn’t agreed to the call; don’t book calls to numbers you don’t control; and don’t enter information you don’t have the right to share or sensitive information (such as home addresses, schools, or health details) in the booking details. We may cancel bookings and suspend Skelly Calls for misuse.
  • Call packs. Calls are sold in packs through the Apple App Store or Google Play at the price shown there. Each call you book uses one call from your balance. If nobody answers, the character doesn’t connect, or the call lasts less than 20 seconds, the call is returned to your balance. Bonus and monthly calls offered to members are part of their membership and end if the membership ends. Calls have no cash value and can’t be transferred. Purchases are processed by Apple or Google, and refund requests are handled under their policies. We may change or discontinue Skelly Calls, and we’ll let you know in the app if we do.
  • No recording; transcripts. We don’t record call audio. To run the conversation, our voice provider processes the speech on the call in real time and produces a written transcript, which we keep for up to 30 days to operate, secure, and improve Skelly Calls, then delete. See the Skelly Calls section of our Privacy Policy.

10. Disclaimers

The Service is provided “as is” and “as available” without warranties of any kind, to the fullest extent permitted by law. We don’t warrant that the Service will be uninterrupted, error-free, or secure.

11. Limitation of liability

To the fullest extent permitted by law, FrightMaps will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or data. Our total liability for any claim relating to the Service is limited to the greater of the amount you paid us in the prior 12 months or $100.

12. Indemnification

You agree to indemnify and hold FrightMaps harmless from claims arising out of your content, your events, your use of the Service, or your violation of these Terms or applicable law.

13. Termination

You may stop using the Service at any time. We may suspend or terminate access that violates these Terms or harms users or the Service.

14. Governing law

These Terms are governed by the laws of the State in which FrightMaps is organized, without regard to conflict-of-laws rules.

15. Changes

We may update these Terms; we’ll revise the “Last updated” date and, for material changes, provide notice.

16. Contests & prizes

Each contest on FrightMaps has its own official rules, shown on its contest page. This section applies to every contest sponsored or administered by FrightMaps, including one whose prizes a partner supplies, in addition to that contest’s own rules.

16.1 One prize per household per season

A person, or a household (all persons who share the same residential address), may win no more than one prize across all contests sponsored or administered by FrightMaps (“FrightMaps Contests”) during a Halloween season (September 1 – November 30). If a person or household has already been named the winner of a prize in a FrightMaps Contest that season, its entries in other FrightMaps Contests may stay in those contests but are not eligible for a prize. If two or more entries from the same household would place among one contest’s winners, only the highest-placed of them is awarded a prize. If a person or household would win prizes in two FrightMaps Contests that close at the same time, the winner must choose one of those prizes when replying to the winner notification, and the other prize passes to the next highest-voted eligible entry in its contest; if the winner does not state a choice, they receive the prize with the higher approximate retail value. In every case, prizes are awarded in order to the highest-voted eligible entries, so the next eligible entry moves up. FrightMaps may determine household membership from the address of the entered haunt, FrightMaps account details, and the shipping address provided, and its determination is final.

Contests that a town, club, haunt owner, or other organizer runs on FrightMaps are not FrightMaps Contests, even if FrightMaps set them up for the organizer. They follow their organizer’s own rules, this section does not apply to them, and prizes won in them do not count toward the limit above.

17. Contact

Questions? Email contact@frightmaps.com.